AMP_*

Amplitude is a statistics and analytics tool that helps us understand how people use nav.no and our services. The purpose of the data we collect is to generate statistics on:

• How many people visit different pages
• How long each visit lasts
• Which websites users come from
• Which browsers are used
• The language settings of the browser
• The various screen or browser window sizes being used
• How the website and services are used, such as navigation between pages, clicks on buttons, menus and links, use of search, and similar actions
• How many users manage to complete important tasks, such as filling in an application or using a calculator

The statistics are anonymized and cannot be traced back to individual users. To prevent identification, we use a custom-developed proxy that removes parts of your IP address before sending the data to Amplitude.

We use Hotjar for voluntary user surveys, where we gather direct feedback from users about what works well and what should be improved. For example, we might ask whether it is easy or difficult to fill in a form, or to find and understand the information they need.

_hjSession*

The data includes a technical ID to remember which survey was shown, if you accepted it, and if the survey was completed.

We use Task Analytics to conduct user surveys. These surveys provide insight into what tasks our users are trying to solve, if they manage to complete their tasks, and what might be preventing them. This information helps us improve content and services, making it easier for everyone to find what they need.

_tajs*

Only used if you have agreed to participate in a survey. It remembers which survey you have volunteered for, so you can answer it later at your convenience.

ta-dekoratoren-*

The data contains a technical ID that remembers whether an invitation to participate in a survey has already been shown, so that you don't see the same invitation multiple times.

oinfo

Used to collect statistics from the Salesforce platform, which Nav's contact centre uses to respond to user inquiries via phone, chat, and written communication.

We use Skyra to conduct user surveys. These surveys provide insight into what tasks our users are trying to solve, if they manage to complete their tasks, and what might be preventing them. This information helps us improve content and services, making it easier for everyone to find what they need.

skyra*

Used to save the answers you give during a survey. Depending on the setup of the survey, this is either a session cookie or a cookie that is deleted within a few hours. The cookie is deleted when a survey is completed or closed.

skyra.state

Used to remember the user and wether surveys have been opened, closed or completed.

Umami is a statistics and analytics tool that helps us understand how people use nav.no and our services. The purpose of the data we collect is to generate statistics on:

• How many people visit different pages
• How long each visit lasts
• Which websites users come from
• Which browsers are used
• The language settings of the browser
• The various screen or browser window sizes being used
• How the website and services are used, such as navigation between pages, clicks on buttons, menus and links, use of search, and similar actions
• How many users manage to complete important tasks, such as filling in an application or using a calculator

Umami does not use cookies, but collects information about your browser to create a unique ID. This ID is used to distinguish you from other users.

To prevent identification, we use a custom-developed proxy that removes parts of your IP address before sending the data to Umami.

We use UXTweak to carry out various types of user testing, such as click tests and tree tests. This helps us understand how well new and existing features on nav.no are working, and whether different changes have the desired effect.

usertest-*

Used to remember if you responded to or declined a voluntary survey, for example through UXTweak. This cookie is owned by Nav and is not associated with UX Tweak in any way.

The data includes an anonymous ID, used to track which survey version (e.g., A, B, or C) you were selected for, so you get the right version if you choose to participate later.

We use UX Signals to recruit to and conduct user tests. We test both new and existing solutions to identify what works and what doesn’t, so we can make targeted improvements.

UX Signals does not use cookies, but it uses similar technologies to detect your browser’s language and time zone (fingerprinting).

BIGipServerpool_pr_gcp_navno_lb_https

Used to ensure efficient communication and transfer of website content between your browser and the correct servers.

com.grafana.faro*

Used to monitor the technical status of the website and related services. We need them to be able to fix errors quickly.

decorator-*

Remembers your language preferences and if you visit the website as a private individual, an employer, or as a partner. This is to ensure you do not get incorrect content or language.

nav-chatbot

Used to display chatbot Frida. Keeps track of ongoing chats and their IDs, so you can continue conversations across different pages on the site.

navno-consent-*

Remembers if you have accepted or declined use of voluntary cookies. If new cookies are added, the version helps us determine if we need to show the consent banner again. After 90 days we ask for consent again.

__next_scroll*

Remembers your scroll position on a page, so you return to the same spot if you navigate away from the page and later return to it. This function is a built-in function of the website framework used on nav.no (NextJS).

no.sosialhjelp.wonderwall.session

Used to remember who is logged into the website in the browser. This is a key that allows you to communicate with the website, send information, and update us on your situation securely. It is deleted when you log out or the login session expires.

psCurrentState

Used for screen sharing with a Nav counsellor. The data is only stored if you actively click on "Share screen with your counsellor."

selvbetjening-idtoken

Used to remember who is logged into the website in the browser. This is a key that allows you to communicate with the website, send information, and update us on your situation securely. It is deleted when you log out or the login session expires.

Sentry

Used to monitor the technical status of front-end applications and trigger alerts if errors have occurred. This is necessary for us to correct errors as quickly as possible. 

sso-nav.no

Used to remember who is logged into the website in the browser. This is a key that allows you to communicate with the website, send information, and update us on your situation securely. It is deleted when you log out or the login session expires.

vngage.*

Used for screen sharing with a Nav counsellor. The data includes a technical ID to ensure only the advisor can see the shared screen. Screen sharing will only start if you enter a unique one-time code given by our counsellor.

Complaints and appeals

klang-*

Used for temporary storage of unfinished forms when submitting complaints, appeals or additional documentation without logging in.

Pension

FORSTEGANGSSOKNAD_SESSION

Used if you are applying for retirement pension, to check if you already have retirement pension or an ongoing application.

language

Allows you to change language in a form (bokmål, nynorsk or English).

Report occupational injury or illness

persist:root

Used to temporarily remember what you have filled in, so that you do not lose work until you are ready to submit the form. Deleted when you close the browser window.

My Page

language

Remembers the language you have chosen on My page, so you get the same language across different content.

My Page for employers

msa-info-boks-*

Remembers if you have closed an info box, so that it does not appear again every time the page is loaded.

saksoversiktfilter

Stores the selected filter for the session. Necessary to be able to navigate without losing context.

sist_lest

Remembers when you last clicked on the alert bell.

virksomhetsvelger_bedrift

Remembers which organization number is selected, so you don't have to choose again every time you load a page.

Personal data

kontonr-result

Remembers if the account number change was successful, when you are sent back to personal data after logging in again for extra security.

Din pensjon

FORSTEGANGSSOKNAD_SESSION

Used if you are applying for retirement pension, to check if you already have retirement pension or an ongoing application.

language

Allows you to change language in a form (bokmål, nynorsk or English).

nav-obo*

Only used if you have power of attorney and have switched to a user other than yourself. Deleted if you switch back to yourself.

SESSION_PSELV

Remembers who you are logged in as, so that you can navigate between different pages.

Tiltaksarrangør - deltakeroversikt

filter-deltakerliste-*

Remembers which filters you have chosen in the menus until the next visit.

filter-veileder-*

Remembers which filters you have chosen in the menus until the next visit.

alert-message-last-message

Remember which information message from Nav was shown last until the next visit.

alert-message-hide

Remembers if you have chosen to hide the last information message.

Tiltaksgjennomføring

Innlogget-part

Remembers which party you are logged in as in the agreement solution in Tiltaksgjennomføring, such as employer or participant.

virksomhetsvelger_bedrift

Stores which business an employer has selected.

Cookies used by the Salesforce platform, which the contact centre uses to respond to and process written inquiries.

apex_*

Used to remember different parts of your login, both to remember who is logged in and to ensure that data such as secret login keys (tokens) are correct and secure.

autocomplete

Remembers your username so you do not have to enter it every time you visit the site. You can control this in the settings.

clientSrc

Used for security protections.

*CookieConsentPolicy

Remembers the consents you have given previously so you don't have to answer the same question again.

guest_uuid_essential_*

Sometimes a guest needs access to parts of our solution. They are then assigned a unique ID used to grant access.

idccsrf

Used to ensure that the login is valid and to prevent known browser vulnerabilities (Cross-Site Request Forgery) from being exploited.

inst

Used to redirect an old URL to a new URL. This can be, for example, if content has been moved or the original URL has been changed.

oid

Stores the last logged in organization for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests.

pctrk

Used to track unique page visitors.

PreferredLanguage*

Remembers the language you have chosen so you do not have to choose again the next time you visit the site.

sdfcstream

To be able to handle many visits at once, some of Nav’s services are hosted on multiple servers. This cookie ensures that your browser continues to communicate with the same server during your whole visit.

__Secure-has-sid

Used for the frontend application to know the login status after you have logged in.

sid

Used to distinguish the different devices visiting the site from each other.

sid_Client

Used to ensure that a login (session) is valid and has not been tampered with or forged.